Returns policy

Occasionally there are times when a machine may not be right for you or an issue may need to be resolved.

Our returns process is fast, efficient and easy to use and you can be assured RD-UK always puts the customer first. Our return rate runs at less than 3%!

Want to return an item? No problem! We're happy to offer you an exchange, a refund, or something else - just let us know why you're returning your item and which solution you'd prefer, and we'll go from there.

Faulty items

If your item is faulty, we’re happy to offer you an exchange or a refund within 30 days of purchase or delivery.

If more than 30 days have passed since purchase or delivery, we may be able to repair your faulty item, provided it is still within its guarantee period (normally 12 months from purchase).

Please bear in mind, we don’t offer exchanges, refunds, or repairs if your item is faulty due to accidental damage, neglect, misuse, or normal wear and tear.

Changed your mind?

If you purchased online, you can return your items within 14 days even if you have opened it for inspection. It must be returned as delivered and in its original packaging.

If you purchased in store, you can return your item within 21 days in its unopened and sealed packaging along with proof of purchase.